Yesterday morning Karen removed several orders from the fax machine, time-stamped them and passed them out. Several were given to Ms. Drug Seeker. Apparently, Ms. Drug Seeker brought the orders over to D., and told D. she needed to look over them to make sure some particular information on them was correct. D. told Ms. Drug Seeker that she (D.) didn’t take orders off the fax and check them, and that everyone was given a copy of the correct information to use. Ms. Drug Seeker apparently persisted in telling D. it was her “job” to make sure the object codes were right (more specifically, “Why don’t you just do your job, for God’s sake?!”). D. became angry (more specifically, “If some people would just look up the right information to begin with, I wouldn’t have to correct anything!”) and began to slam things around on her desk and finally threw her pen. She gathered her bike helmet and bag and acted like she was going to leave.
About this time, a customer had come in and was talking to Karen. The customer wanted to use a voucher from the state to pay for some stuff and Karen asked D. to help her. D. said no, that she wouldn’t help. Since it looked like D. was leaving, Karen asked D., “Before you go, can you tell me if she can use thi…” and D. cut her off and told her no.
D. then came in to my office and said that she was leaving because she was “sick of being told” how to do her f***ing job. She said that she would return once The Boss had “removed the abuse in the workplace”. She said that she came in sick to do the month-end reports and that as far as she was concerned, The Boss just wouldn’t get one this month. She said that it was her neck on the line, not The Boss’s if there was ever some type of audit. She said that she couldn’t do her work in the morning because Ms. Drug Seeker was “always” coming in and out the door, complaining about everyone else at the store, but she won’t help customers on the floor while she’s walking past them. D. said that once Ms. Drug Seeker is here in the mornings, that all manner of building personnel wander in and out while D. is trying to do the deposit. She said that she feels uncomfortable having $200,000 worth of checks on her desk while the other people stroll about the store unsupervised. D. then stomped away and Karen asked if I could help her with the customer.
D. left the store for awhile, but did not take her helmet and bag. Karen and I helped the customer with the voucher, and then I returned to my office. D. came in and said that she wasn’t leaving because she didn’t want to give The Boss a “reason to fire” her. She asked if it was her “job” to take orders off the fax machine. I told her that it wasn’t her “job”, though anyone here can take orders off….and that The Boss had discussed the possibility of having one person take off every order and log everything. D. appeared to calm down and take interest in this concept. We talked about her ideas for awhile and she returned to her desk.
Once The Boss returned, I told him what had happened and we all had to sit in on a “disciplinary” meeting to discuss what had happened. Ms. Drug Seeker apologized, but only for “not knowing” it wasn’t D.’s job to check the orders. D. apologized, but only for “allowing” Ms. Drug Seeker to upset her.