113187041967087616

I stopped in at Bel-Air Camera the other day. It’s an impressive store, but even more impressive was the customer service attendants. How I *wished* that we could’ve said things like this to customers at the UK Computer Store.

Customer: I’m interested in buying a video camera for my mother.

Staff Guy: OK.

Customer: It has to be very simple to use.

Staff Guy: They’re all simple to use.

Customer: …

Staff Guy: They all work the same way. You put in a tape and hit the record button.

Customer: …

Staff Guy: If your mother can’t do that, she shouldn’t be shooting anything and you shouldn’t be buying a video camera for her.

Customer: …

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