I stopped in at Bel-Air Camera the other day. It’s an impressive store, but even more impressive was the customer service attendants. How I *wished* that we could’ve said things like this to customers at the UK Computer Store.
Customer: I’m interested in buying a video camera for my mother.
Staff Guy: OK.
Customer: It has to be very simple to use.
Staff Guy: They’re all simple to use.
Staff Guy: They all work the same way. You put in a tape and hit the record button.
Staff Guy: If your mother can’t do that, she shouldn’t be shooting anything and you shouldn’t be buying a video camera for her.