Today I learned the difference between customer service standards here and customer service standards at the Computer Store.

At the Computer Store, when hysterical people would call and complain about all sorts of nothing, I had to listen patiently, then attempt to resolve their “problem”. Or at least try to come up with some compromise that would make them happy once they hung up the phone.

This afternoon, I got one of those calls. I listened patiently and then offered to let the caller speak with someone “in charge”. I passed the call to my co-worker, who then proceeded to berate the caller for being “a nutjob”.



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s