One of my co-workers is on the phone with Verizon. She asked them if she could make payment arrangements for her bill. They said no.
She asked if they could work with her on *making arrangements* to pay. They said she could pay her bill in full by January 13 and that was the only arrangement they were making.
How does this refusal to help customers benefit Verizon? They already have a lock on being the only home telephone service provider in her neighborhood. If they made a one-time accommodation for a customer of 20 years, they’d still have her as a customer. If they cut off her service, they don’t have to deal with her non-payment, but who are they going to gain as a customer once she’s gone? She says once she pays them off, she’s cancelling her service… so, either way… Verizon has managed to lose a customer just by acting like they don’t need her. And in this day and age!
Too bad people don’t apply this same drop philosophy to other companies which treat customers like crap. If everyone finally stopped shopping at Best Buy, for example, maybe it would send an economic message to their headquarters that JUST MAYBE some of their customer UNfriendly policies should be changed.